Frequently asked questions about transfers
Frequently asked questions
We’ve gathered answers to the most common questions. If you can’t find what you need — just write to us.
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cars10 k
clientsFrequently asked questions
How can I pay for the transfer?
You can pay for the transfer in cash or by card transfer. 50% of the total amount is paid when boarding the car, and the remaining 50% is paid at the end of the trip.
Can I pay for the transfer by card?
Yes, you can pay for the transfer by card. Cash payment is also available. You can уточнити preferred payment method when booking the trip.
Is prepayment required to confirm a transfer booking?
Prepayment is required only for advance transfer bookings. If you book the trip in advance, the prepayment confirms your reservation.
Is the transfer price fixed after the booking is confirmed?
Yes, once the booking is confirmed, the transfer price is fixed. The agreed trip price does not change as long as the route and transfer conditions remain the same.
Is there any extra charge for a night transfer or waiting time?
There is no extra charge for a night transfer unless otherwise agreed during booking. An additional fee may apply only for extra waiting time.
How much luggage is included in the transfer price?
The transfer price includes luggage according to the number of passengers. The vehicle is selected based on the number of people and the amount of luggage to ensure a comfortable trip.
Can I book a transfer with extra luggage?
Yes, you can book a transfer with extra luggage. When making a booking, please let us know in advance how much luggage you will have so we can choose a suitable vehicle.
Can I book a transfer with oversized luggage such as skis, a snowboard, or a bicycle?
Yes, a transfer with oversized luggage is possible. If you plan to bring skis, a snowboard, a bicycle, or any other large item, please let us know during booking so we can choose a suitable vehicle.
Do I need to inform you about a stroller or large suitcases when booking a transfer?
Yes, you should обязательно inform us about a stroller, large suitcases, or any bulky luggage when booking a transfer. This helps us choose a vehicle that matches the number of passengers and the amount of luggage.
What should I do if I leave something in the car after the transfer?
If you leave something in the car after the trip, please contact us as soon as possible. If the driver is still nearby, they may be able to return. In other cases, the forgotten items can be sent by Nova Poshta by prior arrangement.
Can I book a transfer with a child seat?
Yes, you can book a transfer with a child seat. Please mention this during booking so we can prepare a vehicle according to the child’s age and your needs.
What child seats are available for the transfer based on the child’s age or weight?
Child seats for children up to 5 years old are available for the transfer, as well as a booster seat for older children. Please provide the child’s age when booking so we can prepare the right option for the trip.
Do I need to provide the child’s age in advance to choose the right child seat?
Yes, when booking a transfer, you should let us know in advance that you need a child seat. It is also recommended to provide the child’s age so we can prepare the right seat for the trip.
Can I book a transfer with two child seats?
Yes, in some cases you can book a transfer with two child seats. This option depends on the region and vehicle availability, so please confirm it when making your booking.
Can I book a transfer with my own child seat, and will the driver help install it?
Yes, you can travel with your own child seat in the transfer. If needed, the driver will help install the child seat in the vehicle before the trip.
Can I cancel my transfer booking?
Yes, you can cancel your transfer booking. If the cancellation is made more than 48 hours before the trip, the prepayment is refunded in full. If the booking is canceled 24 hours before the trip, 50% of the prepayment is refunded. If the cancellation is made less than 24 hours before the transfer, the prepayment is non-refundable.
How long before the transfer can I cancel my booking?
You can cancel your transfer booking at any time before the trip. If the cancellation is made more than 48 hours in advance, 100% of the prepayment is refunded. If the booking is canceled 24 hours before the trip, 50% of the prepayment is refunded. If less than 24 hours remain before the transfer, the prepayment is non-refundable.
Is there a cancellation fee or any prepayment retention for a transfer booking?
When you book a transfer, the vehicle is reserved for you after a prepayment of UAH 2000, and the driver stays in contact with you before the trip. If the transfer is canceled more than 48 hours in advance, the prepayment is refunded in full. If the booking is canceled 24 hours before the trip, 50% of the prepayment is refunded. If less than 24 hours remain before the transfer, the prepayment is non-refundable.
How can I cancel or reschedule my transfer booking?
To cancel or reschedule your transfer booking, please contact us by phone or via messenger. After a prepayment of UAH 2000, the vehicle is reserved for your booking, and the driver stays in touch with you before the trip. If the cancellation is made more than 48 hours in advance, the prepayment is refunded in full. If the booking is canceled 24 hours before the trip, 50% of the prepayment is refunded. If less than 24 hours remain before the transfer, the prepayment is non-refundable.
What happens to the prepayment if I cancel the transfer?
A prepayment of UAH 2000 is required to confirm the transfer booking, after which the vehicle is reserved for you and the driver stays in contact before the trip. If the cancellation is made more than 48 hours in advance, the prepayment is refunded in full. If the booking is canceled 24 hours before the trip, 50% of the prepayment is refunded. If less than 24 hours remain before the transfer, the prepayment is non-refundable.
Can I book a night transfer?
Yes, you can book a night transfer if there are no curfew restrictions on the route or at the pickup location. When booking, we recommend confirming the trip time and route so we can verify the transfer availability.
Can the transfer route be tracked during the trip, and can I share my location with my family?
GPS trackers may be used in the vehicle for driver safety. If you want to share your route or live location with your family during the transfer, you can do this from your phone using any convenient app.
What should I do if I cannot find the driver or the car at the transfer pickup point?
If you cannot find the driver or the car at the transfer pickup point, please call the driver or contact our company immediately. We will quickly confirm the meeting point and help resolve the situation.
What do I need to prepare in advance for an international transfer and border crossing?
For an international transfer and border crossing, you should prepare all required documents in advance, including your passport. If you have any questions about the trip or the border crossing process, we will help you understand what should be checked before departure.
How is the travel time for an international transfer calculated with border queues in mind?
When calculating the travel time for an international transfer, we take into account not only the route itself but also possible queues at the border. We regularly monitor the situation at border checkpoints, so an estimated time buffer is added based on current conditions.
Can I book an international transfer with stops on the way?
Yes, you can book an international transfer with stops on the way. If you need a stop for rest, meals, or any other reason, please let us know during booking so we can include it in your travel route.
Can I book an international minivan transfer for 5–8 passengers?Can I book an international minivan transfer for 5–8 passengers?
Yes, you can book an international minivan transfer for 5–8 passengers. This option is convenient for families, small groups, and passengers traveling with luggage. When booking, please specify the number of passengers and the amount of luggage so we can choose the right vehicle.
What should I do if there are major border queues or traffic problems on the way — can the route of the international transfer be changed?
Yes, the route of an international transfer can be changed if there are major border queues, traffic jams, or other issues during the trip. Since this is a private transfer, we take your convenience into account and look for the best available route. If the new route is longer than the original one, the trip price may be recalculated.
How quickly will I receive confirmation of my transfer booking after submitting a request?
After you submit a transfer request, a dispatcher will contact you within 10 minutes. We will confirm the trip details, select a vehicle according to your needs, and connect you with the driver.
What should I do if the transfer booking form does not send or shows an error?
If the transfer booking form does not send or you see an error while filling it out, please contact us via Viber, Telegram, or WhatsApp. We will help you submit your transfer request and confirm the trip details manually.
How should I specify the pickup point if it is an airport, railway station, or shopping mall?
If the pickup point is an airport, railway station, or shopping mall, you can provide the exact address when booking or send your location to the driver. This helps confirm the meeting point quickly and avoid any confusion.
Can I book a transfer via messenger if I do not have access to the website?
Yes, you can book a transfer via messenger if you do not have access to the website. We are available on Viber, Telegram, and WhatsApp, so you can send your request and confirm the trip details in a convenient way.
Will I receive transfer booking confirmation with the driver’s details, car information, license plate number, and pickup time?
Yes, after your transfer booking is confirmed, you will receive the trip details, including the driver’s information, vehicle details, license plate number, and pickup time. These details are sent to you in a convenient way during the booking confirmation process.
How can I pay for the transfer?
You can pay for the transfer in cash or by card transfer. 50% of the total amount is paid when boarding the car, and the remaining 50% is paid at the end of the trip.
Can I pay for the transfer by card?
Yes, you can pay for the transfer by card. Cash payment is also available. You can уточнити preferred payment method when booking the trip.
Is prepayment required to confirm a transfer booking?
Prepayment is required only for advance transfer bookings. If you book the trip in advance, the prepayment confirms your reservation.
Is the transfer price fixed after the booking is confirmed?
Yes, once the booking is confirmed, the transfer price is fixed. The agreed trip price does not change as long as the route and transfer conditions remain the same.
Is there any extra charge for a night transfer or waiting time?
There is no extra charge for a night transfer unless otherwise agreed during booking. An additional fee may apply only for extra waiting time.
How much luggage is included in the transfer price?
The transfer price includes luggage according to the number of passengers. The vehicle is selected based on the number of people and the amount of luggage to ensure a comfortable trip.
Can I book a transfer with extra luggage?
Yes, you can book a transfer with extra luggage. When making a booking, please let us know in advance how much luggage you will have so we can choose a suitable vehicle.
Can I book a transfer with oversized luggage such as skis, a snowboard, or a bicycle?
Yes, a transfer with oversized luggage is possible. If you plan to bring skis, a snowboard, a bicycle, or any other large item, please let us know during booking so we can choose a suitable vehicle.
Do I need to inform you about a stroller or large suitcases when booking a transfer?
Yes, you should обязательно inform us about a stroller, large suitcases, or any bulky luggage when booking a transfer. This helps us choose a vehicle that matches the number of passengers and the amount of luggage.
What should I do if I leave something in the car after the transfer?
If you leave something in the car after the trip, please contact us as soon as possible. If the driver is still nearby, they may be able to return. In other cases, the forgotten items can be sent by Nova Poshta by prior arrangement.
Can I book a transfer with a child seat?
Yes, you can book a transfer with a child seat. Please mention this during booking so we can prepare a vehicle according to the child’s age and your needs.
What child seats are available for the transfer based on the child’s age or weight?
Child seats for children up to 5 years old are available for the transfer, as well as a booster seat for older children. Please provide the child’s age when booking so we can prepare the right option for the trip.
Do I need to provide the child’s age in advance to choose the right child seat?
Yes, when booking a transfer, you should let us know in advance that you need a child seat. It is also recommended to provide the child’s age so we can prepare the right seat for the trip.
Can I book a transfer with two child seats?
Yes, in some cases you can book a transfer with two child seats. This option depends on the region and vehicle availability, so please confirm it when making your booking.
Can I book a transfer with my own child seat, and will the driver help install it?
Yes, you can travel with your own child seat in the transfer. If needed, the driver will help install the child seat in the vehicle before the trip.
Can I cancel my transfer booking?
Yes, you can cancel your transfer booking. If the cancellation is made more than 48 hours before the trip, the prepayment is refunded in full. If the booking is canceled 24 hours before the trip, 50% of the prepayment is refunded. If the cancellation is made less than 24 hours before the transfer, the prepayment is non-refundable.
How long before the transfer can I cancel my booking?
You can cancel your transfer booking at any time before the trip. If the cancellation is made more than 48 hours in advance, 100% of the prepayment is refunded. If the booking is canceled 24 hours before the trip, 50% of the prepayment is refunded. If less than 24 hours remain before the transfer, the prepayment is non-refundable.
Is there a cancellation fee or any prepayment retention for a transfer booking?
When you book a transfer, the vehicle is reserved for you after a prepayment of UAH 2000, and the driver stays in contact with you before the trip. If the transfer is canceled more than 48 hours in advance, the prepayment is refunded in full. If the booking is canceled 24 hours before the trip, 50% of the prepayment is refunded. If less than 24 hours remain before the transfer, the prepayment is non-refundable.
How can I cancel or reschedule my transfer booking?
To cancel or reschedule your transfer booking, please contact us by phone or via messenger. After a prepayment of UAH 2000, the vehicle is reserved for your booking, and the driver stays in touch with you before the trip. If the cancellation is made more than 48 hours in advance, the prepayment is refunded in full. If the booking is canceled 24 hours before the trip, 50% of the prepayment is refunded. If less than 24 hours remain before the transfer, the prepayment is non-refundable.
What happens to the prepayment if I cancel the transfer?
A prepayment of UAH 2000 is required to confirm the transfer booking, after which the vehicle is reserved for you and the driver stays in contact before the trip. If the cancellation is made more than 48 hours in advance, the prepayment is refunded in full. If the booking is canceled 24 hours before the trip, 50% of the prepayment is refunded. If less than 24 hours remain before the transfer, the prepayment is non-refundable.
Can I book a night transfer?
Yes, you can book a night transfer if there are no curfew restrictions on the route or at the pickup location. When booking, we recommend confirming the trip time and route so we can verify the transfer availability.
Can the transfer route be tracked during the trip, and can I share my location with my family?
GPS trackers may be used in the vehicle for driver safety. If you want to share your route or live location with your family during the transfer, you can do this from your phone using any convenient app.
What should I do if I cannot find the driver or the car at the transfer pickup point?
If you cannot find the driver or the car at the transfer pickup point, please call the driver or contact our company immediately. We will quickly confirm the meeting point and help resolve the situation.
What do I need to prepare in advance for an international transfer and border crossing?
For an international transfer and border crossing, you should prepare all required documents in advance, including your passport. If you have any questions about the trip or the border crossing process, we will help you understand what should be checked before departure.
How is the travel time for an international transfer calculated with border queues in mind?
When calculating the travel time for an international transfer, we take into account not only the route itself but also possible queues at the border. We regularly monitor the situation at border checkpoints, so an estimated time buffer is added based on current conditions.
Can I book an international transfer with stops on the way?
Yes, you can book an international transfer with stops on the way. If you need a stop for rest, meals, or any other reason, please let us know during booking so we can include it in your travel route.
Can I book an international minivan transfer for 5–8 passengers?Can I book an international minivan transfer for 5–8 passengers?
Yes, you can book an international minivan transfer for 5–8 passengers. This option is convenient for families, small groups, and passengers traveling with luggage. When booking, please specify the number of passengers and the amount of luggage so we can choose the right vehicle.
What should I do if there are major border queues or traffic problems on the way — can the route of the international transfer be changed?
Yes, the route of an international transfer can be changed if there are major border queues, traffic jams, or other issues during the trip. Since this is a private transfer, we take your convenience into account and look for the best available route. If the new route is longer than the original one, the trip price may be recalculated.
How quickly will I receive confirmation of my transfer booking after submitting a request?
After you submit a transfer request, a dispatcher will contact you within 10 minutes. We will confirm the trip details, select a vehicle according to your needs, and connect you with the driver.
What should I do if the transfer booking form does not send or shows an error?
If the transfer booking form does not send or you see an error while filling it out, please contact us via Viber, Telegram, or WhatsApp. We will help you submit your transfer request and confirm the trip details manually.
How should I specify the pickup point if it is an airport, railway station, or shopping mall?
If the pickup point is an airport, railway station, or shopping mall, you can provide the exact address when booking or send your location to the driver. This helps confirm the meeting point quickly and avoid any confusion.
Can I book a transfer via messenger if I do not have access to the website?
Yes, you can book a transfer via messenger if you do not have access to the website. We are available on Viber, Telegram, and WhatsApp, so you can send your request and confirm the trip details in a convenient way.
Will I receive transfer booking confirmation with the driver’s details, car information, license plate number, and pickup time?
Yes, after your transfer booking is confirmed, you will receive the trip details, including the driver’s information, vehicle details, license plate number, and pickup time. These details are sent to you in a convenient way during the booking confirmation process.
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our advantages
Fast booking
Easy online transfer booking without unnecessary calls.
Fixed price
The cost is agreed upon before the trip — no hidden fees.
Professional drivers
Experienced and polite, always punctual.
Online tracking
We track flights and guarantee the vehicle arrives on time.
Safety on the road
Modern cars, technical inspection.
Pickup at your address
The driver will arrive exactly at your address — no waiting or searching.
